Support and Help Channels
A 60–minutes Ticket Answer Guarantee
Our tech assistance Dept is online round the clock to respond to all of your assistance questions. Each ticket you send out to us is going to be resolved within maximum one hour. If your problem calls for the assistance of an administrator, we will send the ticket to the technician on duty and will inform you that the issue is under control.
Expert Technical Support Service
Our technical support staff is going to be working for you round the clock to to take care of all support demand tickets that you send. We offer customer support for all software that are pre–configured on your web server. These include our custom created Control Panel, the chosen OS and the server management panel (based on the VPS type).
An Informative Help Zone
An exhaustive and regularly updated article base is incorporated into our custom–built Control Panel. It includes quick tips on how to conduct all of the main website maintenance duties. The Help area presents thorough how to content articles and step–by–step video courses. You can gain access to the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.