Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
All your support requests will be replied to within maximum one hour after the trouble ticket or email is received. If your case needs further assistance from a server administrator, we will forward the support ticket or the e–mail to the person in charge, in a timely manner then leave a note to inform you that more time will be required for discovering a solution. Furthermore if you order our Optional Admin Services package, all of the tasks included there will be executed whenever you want.
A First–Rate Client Support Service
Our client support staff will be online for you 24/7 should you require assistance with our Control Panel or with any of the apps that we install for you on the server. What is more if you need assistance with all the routine admin tasks on your dedicated server, you can examine the Optional Admin Services package, which includes data backup hard drive space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Our Control Panel is pre–installed for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on all the actions that you can carry out. The majority of how–to articles also video versions that demonstrate all the operations that you can perform in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the Control Panel.