A 99.9% Server Uptime
The benefit of setting up your own cloud hosting system is that you don’t have to worry about compatibility issues – you set up a specific set of software tools in such a way as to be compatible with a specific set of hardware elements. The final outcome is something much more solid and reliable, since there are fewer potential risks of failure. We have built our cloud hosting platform atop time–tested hardware components as well as a heavily modified version of Security–Enhanced Linux in an attempt to set up an extremely safe home for all your websites.
Because of this, with all our cloud hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on top–hole hardware parts supplied by Juniper. In addition, on each single router, we’ve set up a firewall with a sophisticated algorithm to help filter out all suspicious requests.
Hence, in each of our data center facilities – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re unhappy with our services, or if you think that they are inadequate, or if you decide that you need to use a Linux VPS servers rather than a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain complete control of your domain names even if you close your account with us.
24/7 Technical Support
We have conscientiously selected each member of our 24x7 support staff to make certain that we can offer the best possible client support service that you can get. Each of our technicians has many years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Moreover, they’re available 24/7/365 – you’ll be able to get in touch with them at any time and they will get back to you as soon as possible.
Their average ticket response time is under twenty minutes, whereas with other hosting suppliers you have to wait for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to in less than 1 hour.