If you ever experience a problem with your website and are incapable of handling it, ask the web hosting provider’s technical support staff to help you get the website back online. A prompt resolution would be the perfect scenario, but lots of companies reply within twenty four hours or even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be solved quickly, your website may not function correctly or it may not be reachable whatsoever for a longer time period, so you may lose potential clients since it is quite unlikely that anybody will eagerly return to a website that’s inoperative. Having said that, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a timely manner. If a software app update does not proceed as planned or if you delete something incidentally, for example, the site should be restored swiftly so as to prevent lengthened unreachability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting for hours, or even one whole day, to receive an answer to an e-mail or a support ticket. Regardless of when you get in touch with us, we’ll help you out within less than 60 minutes with any sales or technical questions that you may have. In fact, our real response time scarcely ever surpasses twenty-thirty minutes. As we’re at your service 24/7/365, you’ll always obtain support in a well-timed fashion and we know exactly how vital that is in the digital age. Soon after you contact us, we’ll answer your inquiries. In case you confront any technical complication, we’ll take care of it for you, or we will give you all the required information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a ticket through your hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain a reply within no more than sixty minutes. You can get in touch with us whenever you need in regard to technical, billing or general matters and given the fact that we’re on duty 24/7, you’ll invariably get assistance right on the spot. Depending on the specific issue or question, we’ll supply you with more info, rectify the problem if it’s been caused by something that is within our reach or inform you what steps to take if you need to update a particular setting for an application that we don’t have access to. You can just forget about waiting for a whole day for each response. Actually, in the majority of cases we answer tickets and emails within twenty to twenty five minutes max.