A live chat is one of the many methods of communication supplied by some hosting suppliers as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is faster as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell a word in comparison to a call with a representative. In addition, if the issue that you experience requires some time to be examined and resolved, you can do something different in the meantime rather than just waiting, as you would have to do if you call. You can also employ a live chat assistance service completely free as long as you have world wide web accessibility even if your web hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

We provide a live chat support service for all cloud hosting that we offer and we are able to assist you with almost everything live. In case you do not have an account with us yet, we are able to give you more details about the packages to help you to choose the most suitable plan. In case you are an existing client, we're able to help you with any general or billing matter and also with plenty of common technical matters, for example an e-mail address installation in a desktop email client. In case you are unable to phone us for whatever reason or you are in a country where we don't have a local phone number, our live chat will be the best option to contact us. Certainly, some matters need more time to examine and test, so you will need to open a ticket to our technicians, still, we will save your time and help you with lots of troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all our potential and present customers. In case you are looking for a new website hosting account, you'll be able to chat in real time to one of our agents and obtain more details about our Linux semi-dedicated plans so that you can select the right package for your sites. If you already have an account with us, we will be able to assist you in a timely manner with billing, general and 1st level techmatters. Although in some instances you may have to open a support ticket because there're situations that can't be resolved on the live chat, we will be able to assist you with various basic tasks, such as installing an e-mail account in an e-mail client or forwarding one domain name to another one. This way, you will take advantage of quick assistance and you'll save many hours.