Integrated Ticketing System in Cloud Hosting
In stark contrast with what you may find with plenty of other hosting companies, the trouble ticket system that we are using with our cloud hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize several sign-in credentials, as you will be able to manage both your tickets and the hosting account itself in a single place. So, in case you’ve got a question or encounter an obstacle, you can touch base with our support team members on the spur of the moment. Our ticketing system offers an intelligent search mechanism. This suggests that even in case you’ve submitted a plethora of tickets over the years, you’ll be able to find the one that you need without any difficulty. Plus, you can read knowledge base instructions for handling commonly encountered issues.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you wish to get in touch with our help desk staff members, you will be able to post a ticket straight from your Hepsia Control Panel instead of using a totally different customer support platform as you will have to do with most web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without hassle and to browse through older tickets using a clever search box. In addition, you’ll be able to browse the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can carry out all of these procedures without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you chance upon any complication or have an inquiry, you can get in touch with our technicians and solve the specific problem in no more than one hour using one single support platform.