There are a handful of ways to contact the hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a ticketing system. It is the least complicated means of communication for many reasons. In the event that no client care staff representative is free at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy and paste extensive bits of information without needing to worry about typing errors, and in case a specific problem needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are often separate from the web hosting platform, which means that if you need to supply information or to follow directions, you will have to use no less than 2 separate systems and this number may rise in case you would like to administer a couple of domain names. Moreover, a lot of hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with plenty of other hosting companies, the trouble ticket system that we are using with our cloud hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize several sign-in credentials, as you will be able to manage both your tickets and the hosting account itself in a single place. So, in case you’ve got a question or encounter an obstacle, you can touch base with our support team members on the spur of the moment. Our ticketing system offers an intelligent search mechanism. This suggests that even in case you’ve submitted a plethora of tickets over the years, you’ll be able to find the one that you need without any difficulty. Plus, you can read knowledge base instructions for handling commonly encountered issues.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you wish to get in touch with our help desk staff members, you will be able to post a ticket straight from your Hepsia Control Panel instead of using a totally different customer support platform as you will have to do with most web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without hassle and to browse through older tickets using a clever search box. In addition, you’ll be able to browse the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can carry out all of these procedures without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you chance upon any complication or have an inquiry, you can get in touch with our technicians and solve the specific problem in no more than one hour using one single support platform.