The customer support that you'll receive from your cloud hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical trouble with an active account. Timely and accurate information about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a real website hosting provider not from some reseller. If you get a hosting account via a company that doesn't own its servers and it cannot access them right away, it's likely that you will wait for a day or two to receive an answer to any kind of query, thus your web sites may remain offline for quite some time. In comparison, a supplier that provides numerous means of communication and has a technical support team that is available all the time will assist you to right away and help you limit or entirely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance promptly, that's why our cloud hosting services feature 24/7 technical support plus several options for contact. If you don't have an account yet, you can call us or take advantage of our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up ordering a service that you cannot use. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further investigation. Unlike the vast majority of providers on the market, we reply to all the tickets within an hour, so you won't have to wait for an entire day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated plans that we provide feature 24/7 customer and technical support, so regardless of what issue you have, you are able to get in touch with us and we will give you a hand straight away. The guaranteed answer time for each email or trouble ticket that you open through your Hepsia web hosting Control Panel is only one hour; usually the reply time hardly ever exceeds 20 min. In addition, we have telephone support with several local numbers internationally and a live chat, so that you can contact us and get additional details about our services even if you do not have an account yet. We're able to assist you with any kind of question or a difficulty you have - payment methods, package specs, email setup, website hosting account settings, etcetera. If you employ our services, you will not ever encounter an issue where you have to wait for a couple of days to get a problem solved like you'll have to do with lots of other companies.

24/7 Customer Support in VPS Servers

When using our Linux VPS servers, you will not need to wait for more than 1 hour to get help for any situation that you may experience with the server or the software that comes pre-installed with it. We guarantee this short reply time for all support tickets that you open from your billing Control Panel or emails which you send to our tech support team. In addition, we have local phone numbers in a number of countries worldwide and a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so regardless what your question or problem is, there'll always be someone to help you right away. If you need help with third-party software, that you cannot deploy or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time warranty, you will enjoy prompt support when you acquire a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, therefore any time you open a support ticket through your billing account or you send an e-mail message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the best option when the matter involved requires more time to be solved or in case it needs to be forwarded to our administrators, as it is easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our admins will also support you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.