Many people who start using their first web hosting account, or change companies, typically have queries concerning how specific things are carried out or bump into predicaments when setting up various things such as emails, website settings, etc. This is the reason why, many web hosts have compiled documentation with popular questions and problems so as to help their clients get information quickly and seamlessly. As a result, the technical support team members can concentrate on actual issues that particular customers may be experiencing, since the solution for the smaller things will be available on the Internet and clients will be able to easily fix them without having to contact the support team. Having thorough documentation is quite important, particularly for new users with no practical experience whatsoever, because the web hosting service entails a large number of features and lots of people can become confused about what to do. A good knowledge base can both help you accomplish the procedures that you want and become aware of how the web hosting service works in general.

Extensive Online Documentation in Cloud Hosting

All cloud hosting that we offer feature a comprehensive knowledge base where you can find all you need to know about your hosting account. Irrespective of whether you are planning to set up a brand new database, to redirect a domain name by means of an .htaccess config file or to set up an e-mail account on your personal computer or smart phone, you can simply read our help articles and all the info that you need will be there. When you go to a given section of your Hepsia hosting Control Panel, you’ll see articles that are relevant to the functions that you can access through it. In case you’d like to check the entire article collection and get familiar with all the functions that Hepsia offers, or simply to read generic information about the hosting service, you can examine the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our utmost to cover any difficulty that you could confront, but in case you do not find the info that you are searching for, you can always touch base with us, as our customer care staff representatives are on duty 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated plans include in-depth online technical documentation where you will find information about all the functions that our in-house created Hepsia Control Panel offers, together with solutions to different questions and challenges that you could stumble upon. All configuration manuals feature in-depth explanations, which is the reason why you will not need to worry about missing something in case you need to export a MySQL database, for instance. The troubleshooting articles include a number of different feasible reasons for specific problems and the solution for each and every one of them, so in case you aren’t able to send emails although you have the right SMTP server settings, for instance, you can quickly find out what the reason may be and correct the problem with a couple of clicks in your mail client. As Hepsia has quite a few features, you’ll be able to find related articles in each of its sections. In case you want to look through all help articles, you can use the Help menu, which is located in the top right-hand corner of the Control Panel.